Unable to put in a ticket

My game crashes at least 5-10 times a day! I’ve written tickets in the past. As of a couple months ago…I haven’t been able to put in a ticket. As a paying customer This should’ve been fixed 6 months ago!! My phone is like new!! Galaxy s8. I’ve tried changing the settings, graphics quality, everything!! My dl/ul speeds are 300 down/30up. This is the only game that crashes and I can’t put in a ticket in game!!! Wtf??

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