Unethical PG and War Dragon Team Practice


#41

Examples of support replies in a similar vein - I’m 100% these are all templated responses for them to use:

“I’m very sorry about this. However, I am unable to compensate you for this issue at this time. As much as we would like to compensate players for any issue that arises, because we do want everyone to be happy, it cannot always be done. Unfortunately, throwing compensation at the issue normally does not fix the situation. Experience has shown that throwing compensation out every time a situation arises is a bad idea. We will continue working on this issue and more to make War Dragons an enjoyable game for all! We apologize again for the inconvenience and appreciate your patience.”

Crap - I just realised I haven’t actually raised that many tickets for compo! :rofl: The above was the only example I could find. :thinking: I think I need to get better at raising these tickets in future.


#42

We’ve all got these issues…

This isn’t a one, two or even three time thing. I know a lot of players (including myself) are tired of dealing with your “support” who refuse to fix issues almost point blank.


#43

My dear, you really need to do something with Zendesk, because they are really terrible at what they are doing:

Not reading the tickets properly
Using irrelevant response templates with the line added:

If this doesn’t address your issue, please let us know.

Their lack of knowledge of the game they are supposed to support is only surpassed by the ability of lying.

I used to work for Customer Support - we supported 1000+ clinical studies, worldwide, nothing major - and Zendesk’s first level support is pathetic.


#44

Do you have a time frame that this will be looked at?


#45

“Soon.”

Or that is my guess. :man_shrugging:


#46

It’s being looked at now. We are modifying the processes that our support team will run under based on their recent responses to tickets in the queue.


#47

I, along with team members, have also gotten the exact same response on a different issue. While I’m pretty happy with the game, if I have reason to contact the help desk I just want to throw my phone at the lack of anything even remotely helpful transpiring.


#48

This is the first I have heard of this problem. Guess I don’t spend enough time on forums… So I am going to open a ticket as I spent almost 800 12 hr timers as I put Tanok on early and spend almost thousands of 3hr timers as I had saved up to do major remodel of my base. if I lost 5% of my timers, that’s many weeks of timers.
:confounded:


#49

I sent in a request after they said it was fixed it and mine still got sent fixed they fought with me and basically made it out to be my fault said I had two accounts which I don’t said I didn’t update the game I don’t have enough storage on my phone mind u I’m not even a quarter of the way filled yet on my phone and then it was o it’s the fact your perch isn’t lv 30 what everything else was right but my build time and they still said nope it’s right and never gave me anything they always give the same reply over n over I’ve had my defense not work not count toward ryu my farms weren’t workin I lost speed ups and never once got anything for there mistakes pg is he worst when it comes to making right on issues I don’t even bother sending in tickets anymore


#50

Does your perch have to be level 30 for Tanok to help? Mine is only level 17, and I NEVER see black pearls as prizes, although I heard they used to be very common. No reason to ever buy these riders if the unwritten requirement is a powerful perch.


#51

Nope, they’re just weaker- I have this level 18 (?) perch and i get about 60-70% of the full benefit (too lazy to dig for it now, ha.)

Full benefits only come into play at level 30, though.


#52

Just to keep everyone updated about this thread. Its been a over a week since this thread was posted. Other than PGCrisis I have heard nothing from PG about compensating players for the Tanos mistake that was made last fortification event. It is very unfortunate that we are about to start another fortification event and PG has not made any effort to to update this thread with any information about what they will do regarding the Tanos buff other than PGCrisis informing us someone will take a look at it. The lack of communication from PG about the matter leads me to believe they will do nothing about it and just steal the very important timers form us. Pretty pathetic attitude and definitely a poor business ethic from PG in my opinion


#53

@PGCrisis

What’s the update on this?


#54

Very accurate. Very selective in replying.


#55

When they know their wrong they wont give nothing for free . That is their way


#56

Well, I don’t expect answers on the weekends… But here we are, about to finish up another fortification event, and I know I haven’t heard anything back (or received any reimbursement).

PG, once again, looks into something, only to find they were looking at a mirror the whole time.


#57

That is what it seems. Not enough ppl to respond or what? The responses are so condescending :see_no_evil:


#59

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