I’ve played most of last atlas season with old team(Westoros) then I switched to (CarnalForge) in last 2nd event (gear upgrading) and I had full practice in last event (training troops) “screenshot few hrs before last event ends”.
My contribution to the new team CF helped for getting that rate which gives all CF 50 players a prize (timers). I deserve this prize as one of those 50 players since I was eligible in last event. When you guys run a query to see which players belong to any team should be same players were eligible in last event (fair enough).
I didn’t receive that prize yet. I sent support ticket (#1601691) and they keep saying we can’t give you that prize because dev team run a query one day before you switch teams (that was way before atlas season ends). So it’s not my fault then. And the support suggest switching back to old team to get their atlas team prize (what a joke).
I have some questions need to be answered please:
1- Am i eligible for CF atlas seasonal prize? If not tell me the reason.
2- are you hunting those old players (ex CF’s player who left 2 events before season ends) to give them their old team atlas prize?
3- why don’t you guys ever say sorry we made a mistake and fix it?
4- Am I suppose to be a big spender to get my issue considered?